Bell Sucks
Up until recently Bell controlled the home telephone service monopoly. Now there are a few more players offering residential service. In Ontario Bell has been known for horrible customer service. A couple of years ago I endured "Bell hell" on behalf of my employer who was moving to a new location. As part of the communication nightmare with Bell's customer service department I began ended all of my phone conversations with, "... oh yeah, one more thing... Bell sucks!" I've been told that Bell has a wall where they display all the terrible things that people say to them over the phone while receiving customer service.
Today I received a voicemail from Bell asking me to call them regarding my telephone number. At first I suspected that it was a marketing call, trying to sell me additional Bell products. But after searching for information online I discovered this call was the real deal. Here's why:
They offered to change my phone number (for FREE) which is something I was planning to do at the end of this month anyhow. Why? Well, I've been receiving so many calls for Connie and Matthew (not to mention 10 - 20 hang ups a day) that I decided to get a new number. Now I don't have to pay for it!
p.s. I have no idea who Connie and Matthew are.
Today I received a voicemail from Bell asking me to call them regarding my telephone number. At first I suspected that it was a marketing call, trying to sell me additional Bell products. But after searching for information online I discovered this call was the real deal. Here's why:
Yup. ME = affected subscriber.Bell Canada revealed yesterday nearly 3.5 million customers in Ontario and Quebec have had some of their personal information swiped.
Acting on a tip received in mid-January, the country's largest phone company said its corporate security department and police searched two locations in Montreal yesterday morning, arresting a 30-year-old man and recovering the stolen data.
Bell said the information recovered included names, addresses, telephone numbers and a list of Bell's services for some 3.4 million of its customers.
About 5 per cent of the stolen records included unlisted phone numbers. Bell said it was in the process of contacting the affected subscribers.
[ The Star | Feb 13, 2008 ]
They offered to change my phone number (for FREE) which is something I was planning to do at the end of this month anyhow. Why? Well, I've been receiving so many calls for Connie and Matthew (not to mention 10 - 20 hang ups a day) that I decided to get a new number. Now I don't have to pay for it!
p.s. I have no idea who Connie and Matthew are.
This entry was posted
on Thursday, February 14, 2008 at 6:30 PM.
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7:29 PMamen brother...
bell sucks...
7:40 PM
I left "Bell Canada" over a year ago and don't regret it one bit!!
I am now with a family friendly supplier who knows real customer service!!
10:27 PM
There are still some good people at Bell. You just have to go through ten people who barely have a grasp on the language and five or six arrogant managers before you get to the execs three months later. Then you have to call over and over again until you find an exec that actually cares ... that takes four more months.
Bell used to have the best public relation department ... now they just suck
Oh my gosh!!
I think we are all whining now. :-)
11:30 PM
I went with VOIP (voice over the internet protocal) used over broad band lines. I got DSL speed, and a home phone for cheaper than dial up and a Bell subsidiary home phone. I would suggest you check it out and see what players are in Canuckada. I use Vonage.
11:58 PM
............hmmmm....the "beat" goes on. I left Bell three years ago for similar reasons and have enjoyed Primus : home phone and internet lite for only $34.95 a month. Give them a call - no regrets. The best Bell could offer would cost me $12 more a month. They just don't get it. Sheessh!
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