Spectacles
I bought my newest frames 6 months ago, after purchasing similar glasses from another retailer that I returned for a full refund. It was the first time since getting eyewear at age 9 that I returned a pair of glasses. It was also the first time I've owned progressive lenses, which I thought might have contributed to the problem. But that wasn't the case.
You would think that if you had two sets of lenses made from the exact same prescription and measurements that the lenses would be identical. You would think. When I returned the other glasses earlier this year it came after the lenses had been replaced twice. There were some strange digital scratches on the lenses which strangely enough appeared on the replacement lenses also. But even stranger than that was that I couldn't see properly out of the second set of lenses. So I got my money back and went elsewhere.
I was happy that at the new retailer I got a great deal - over $100 less than the first store. The optometrist assured me that, in time, I would get comfortable with the new progressive lenses, but that it would take up to six weeks to adjust. And I did, basically, adjust. Unfortunately my new lenses were getting scratched up even with the scratch resistant coating I ordered. My old glasses, which I purchased over 6 years ago, still didn't have scratches on them, so I knew something was wrong.
I took the glasses back to the store and they ordered new lenses. Long story short... the second set of lenses scratched within 2 weeks and today I received a 3rd set of lenses, that are apparently made of different material that make them even MORE scratch resistant.
Problem was, I couldn't see out of my left eye with these latest and greatest lenses! And so, yes, I immediately went back to the store and asked if the second set of lenses was still around, and they were. I needed the left lens.
Have I lost you yet?
Now I have a new updated lens in my right eye and the old lens in my left eye. Meaning there is a strong possibility that my left lens will get scratched up, while my right lens will stay clear.
This should be simple. I get a prescription, choose frames and order lenses. Within the last six months I have had 5 sets of lenses, and I'm currently wearing a combination from sets 4 and 5.
"This should not be, but at least I can see!"
(Sounds like something from a Dr. Seuss book!)
It has become apparent to me that customer service is breaking down significantly in our day and age and that even glasses are succumbing to the idea of disposable consumerism - we have become a throw-away society. And unfortunately my eye health is no longer important to the retail bottom line.
This entry was posted
on Tuesday, September 09, 2014 at 8:07 PM.
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